Job Title: Outbound Call Specialist
Outbound Call Specialist Jobs at Empire Cooperative
Are you looking for remote call center jobs in Egypt with competitive salaries and performance-based bonuses? Empire Cooperative is currently hiring motivated and results-driven candidates for the position of Outbound Call Specialist in Cairo.
This full-time work-from-home opportunity is suitable for candidates with experience in call centers, customer service, sales, telemarketing, lead generation, or cold calling. Previous debt collection experience is not required, as the company provides comprehensive paid training and ongoing coaching.
The selected candidates will be responsible for making outbound calls, verifying customer information, handling conversations professionally, and generating opportunities that help resolve overdue accounts.
With a monthly salary ranging from EGP 14,400 to EGP 42,135.74, along with daily and monthly performance bonuses, paid training, and career advancement opportunities, this position offers an attractive opportunity for English-speaking job seekers in Egypt.
Job Overview
| Category | Details |
|---|---|
| Company | Empire Cooperative |
| Job Title | Outbound Call Specialist |
| Job Location | Cairo, Egypt |
| Work Arrangement | Remote / Work From Home |
| Employment Type | Full-Time |
| Monthly Salary | EGP 14,400 – EGP 42,135.74 |
| Working Days | Monday – Friday |
| Working Hours | 7:00 AM – 3:30 PM PST |
| Additional Shift | One Saturday per month (4 hours) |
| Required English Level | B2 or higher |
| Experience | Preferred but not mandatory |
| Training | Paid Training |
| Application Method |
About Empire Cooperative
Empire Cooperative is a company focused on helping consumers resolve delinquent accounts and achieve greater financial stability.
The company's mission is to recover $240 million in delinquent accounts while creating professional and financial growth opportunities for its employees.
Empire Cooperative promotes a performance-driven workplace built around six core values:
- Discipline
- Inspiration
- Transparency
- Accountability
- Alignment
- Results
The company aims to support its employees through professional development, leadership coaching, performance bonuses, and opportunities for career advancement.
Job Responsibilities
As an Outbound Call Specialist at Empire Cooperative, you will communicate with consumers regarding overdue accounts and help create opportunities for successful payment resolutions.
Your main responsibilities will include:
- Making approximately 400–450 outbound calls daily to consumers with delinquent accounts.
- Locating and verifying consumer information.
- Generating qualified inbound call opportunities for office representatives.
- Transferring qualified accounts to the appropriate office representatives.
- Scheduling appointments when necessary.
- Maintaining accurate customer information in the company's CRM system.
- Documenting all customer interactions and account activities.
- Meeting daily, weekly, and monthly performance targets.
- Participating in regular coaching sessions, meetings, and training programs.
- Working closely with team members and management to improve performance.
- Following company policies, procedures, and compliance requirements.
- Maintaining a professional and positive attitude in a fast-paced working environment.
Key Performance Indicators (KPIs)
Candidates applying for this position should be comfortable working toward measurable performance targets.
Daily Performance Targets:
- 400–450 outbound calls.
- 178 completed calls by midday.
- 10 accounts transferred to office representatives.
- 8 successful inbound call conversions.
Monthly Performance Targets:
- $12,000 in collections.
- At least 95% attendance.
- Minimum 90% Quality Assurance (QA) score.
Performance bonuses are available for employees who achieve their targets and demonstrate strong results.
Job Requirements and Qualifications
To qualify for the Outbound Call Specialist position, applicants should meet the following requirements:
Required Qualifications:
High School Diploma or GED.
English proficiency at B2 level or higher.
Ability to work full-time, Monday through Friday, according to PST working hours.
Reliable high-speed internet connection.
A quiet and professional home-office environment.
Confidence communicating with customers over the phone.
Ability to work independently and meet performance targets.
Good computer skills and the ability to use different software applications.
Preferred Experience:
Although previous debt collection experience is not mandatory, candidates with at least one year of experience in any of the following areas will have an advantage:
- Call Center Operations.
- Customer Service.
- Sales.
- Debt Collection.
- Telemarketing.
- Cold Calling.
- Lead Generation.
- Appointment Setting.
- Customer Support.
Spanish language skills are considered an additional advantage but are not required.
Required Skills and Competencies
Empire Cooperative is looking for candidates who demonstrate strong communication skills, professionalism, and a results-oriented mindset.
The ideal candidate should have:
- Excellent English verbal communication skills.
- Professional telephone etiquette.
- Strong customer service abilities.
- Confidence when speaking with customers.
- Cold calling and lead generation skills.
- Active listening and problem-solving abilities.
- Good time management and organizational skills.
- Multitasking abilities.
- Basic CRM experience.
- Computer proficiency.
- Self-motivation and reliability.
- Ability to handle objections professionally.
- Adaptability in a fast-paced environment.
- Willingness to receive feedback and participate in coaching.
- A competitive and goal-oriented attitude.
Work Schedule and Working Hours
This is a full-time remote position with the following schedule:
Working Days: Monday to Friday.
Working Hours: 7:00 AM – 3:30 PM PST.
Additional Working Day: One Saturday per month for four hours.
Applicants must be available to work according to the company's Pacific Standard Time schedule.
Salary and Benefits
Empire Cooperative offers competitive compensation with additional performance-based incentives.
The advertised monthly salary ranges from:
EGP 14,400 to EGP 42,135.74 per month.
In addition to the monthly compensation, successful candidates may benefit from:
- Competitive hourly pay.
- Daily performance bonuses.
- Monthly bonus opportunities.
- Paid training.
- Paid Time Off (PTO).
- Work-from-home opportunity.
- Career advancement opportunities.
- Professional development programs.
- Leadership coaching.
- Performance recognition programs.
- Supportive team environment.
The compensation structure rewards employees for achieving performance goals and contributing to the company's overall results.
Technical Requirements and Equipment
Since this is a remote position, applicants must have their own equipment and a suitable working environment.
Required Equipment:
- Windows desktop computer or laptop.
- High-speed and stable internet connection.
- USB headset with a microphone.
- Webcam (required during training).
- Quiet and professional workspace.
Software and Tools Used:
Employees will work with several communication and productivity tools, including:
- Customer Relationship Management (CRM) software.
- Dialer software.
- Microsoft Excel.
- Google Sheets.
- Discord.
- Zoom.
Candidates should be comfortable using computers and learning new software systems.
Paid Training and Career Development
No previous debt collection experience is required for this position.
Empire Cooperative provides comprehensive paid training to help new employees understand the company's processes and perform their responsibilities effectively.
The training program covers:
- Company policies and procedures.
- Industry compliance requirements.
- Phone systems and dialer software.
- CRM system training.
- Customer communication techniques.
- Objection handling.
- Call coaching and performance improvement.
- Daily and monthly performance expectations.
During training, employees must keep their cameras on, maintain a stable internet connection, attend all scheduled meetings, and complete the 90-day introductory period.
How to Apply for Outbound Call Specialist Jobs at Empire Cooperative
Interested candidates who meet the job requirements can apply by sending their updated CV or resume directly to the company's recruitment team.
Application Email: recruiter@empirecoop.com
Email Subject: Outbound Call Specialist – [Source Where You Found the Job]
Applicants are encouraged to include both the job title and the source where they discovered the vacancy in the email subject line to receive proper consideration.
Candidates who have already applied to Empire Cooperative should contact their assigned recruiter directly to discuss this opportunity.
Is This Job Suitable for Fresh Graduates?
Yes. This opportunity may be suitable for fresh graduates and entry-level candidates who have strong English communication skills and are comfortable speaking with customers over the phone.
Although one year of relevant experience is preferred, it is not mandatory. The company provides paid training and ongoing support, making this position accessible to applicants from different professional backgrounds.
Candidates with previous experience in customer service, sales, telemarketing, or call center operations may have an additional advantage during the recruitment process.
Frequently Asked Questions (FAQs)
1. Is the Outbound Call Specialist position at Empire Cooperative remote?
Yes. This is a work-from-home position. However, applicants must provide their own computer, headset, webcam, and stable internet connection.
2. What is the salary for this position?
The advertised monthly salary ranges from EGP 14,400 to EGP 42,135.74, in addition to potential daily and monthly performance bonuses.
3. Is previous call center experience required?
No. Previous experience is preferred but not mandatory. Candidates with strong communication skills and English proficiency can apply.
4. What English level is required?
Applicants must have an English proficiency level of B2 or higher.
5. What are the working hours?
The schedule is Monday through Friday, from 7:00 AM to 3:30 PM PST, with one additional Saturday shift per month lasting four hours.
6. Does Empire Cooperative provide paid training?
Yes. New employees receive comprehensive paid training covering company policies, communication techniques, CRM systems, call handling, and performance expectations.
7. How can I apply for this vacancy?
You can apply by emailing your updated CV to recruiter@empirecoop.com. Make sure to include the job title and the source where you found the vacancy in your email subject.
Start Your Career with Empire Cooperative!
If you have strong English communication skills, enjoy speaking with people, and are motivated by performance-based rewards, this Outbound Call Specialist opportunity could be a great next step in your career.
Send your CV today to recruiter@empirecoop.com and take the first step toward joining Empire Cooperative's remote team.
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